Refund policy

Effective 5 October 2026

Task failures

Confirmed technical failures return reserved task credits exactly once. Rejection before acceptance does not charge. An unknown supplier result remains under review rather than being charged again. Returned promotional credits retain their original expiry.

Purchase refunds

Purchases are not open yet. Once enabled, contact support within fourteen days with the order reference. Unused credits, duplicate charges and delivery errors will be reviewed. Consumed credits and delivered videos are assessed individually; statutory rights remain unaffected. We do not promise an automatic cash refund for a result you dislike.

Cancellation and settlement

Cancel renewal in account settings. An active subscription ends after its paid period. A submitted refund request is not a successful refund: only a confirmed payment-provider settlement updates the order. Full refunds revoke the related clean-download entitlement; partial refunds withdraw the proportional credits and may require billing review if those credits were already consumed. Account support request